Policies
Complaints and feedback
If we get something wrong, we want to hear about it. Effective 22 October 2026.
Step 1: tell us first
This process applies to The Immigration Worldwide (theimmigrationworldwide.com) and to the services of The Immigration Worldwide Pty Ltd and Sukh Sandhu, Registered Migration Agent, MARN 1384130. Complaining is free, you can use any channel, and making a complaint will not affect how we treat your matter.
- complaints@careercalling.com.au
- Phone
- 1800 266 160
- Post
- 2/10 Lawn Court, Craigieburn VIC 3064
Tell us what happened, what you would like us to do, and how to contact you. If you need an interpreter, call TIS National on 131 450.
Step 2: how we respond
- We acknowledge your complaint within 5 business days.
- Sukh Sandhu reviews it personally, looks at your file and, if needed, speaks with you.
- We aim to give you a written response within 30 days, explaining what we found and what we will do. If we need longer, we tell you why.
If the complaint is about fees, we explain how the fee was worked out against your service agreement. Any refund that becomes payable is paid within 14 days.
Step 3: complain to OMARA
If you are not satisfied with our response, or you would rather not come to us, you can complain to the Office of the Migration Agents Registration Authority (OMARA). OMARA regulates registered migration agents and can investigate complaints about their conduct, including breaches of the Code of Conduct. Complaints are made with OMARA's online form.
The OMARA Consumer Guide also explains the complaint process.
Other bodies
- Consumer issues. Consumer Affairs Victoria can help with consumer law problems, such as fees or services not delivered as agreed.
- Privacy. See our Privacy Policy, or contact the Office of the Australian Information Commissioner.
- Visa decisions. We cannot review a decision of the Department. Review rights are set out in your decision letter.
- Overseas professionals. A complaint about a professional in another country goes to their own regulator, which we will help you identify.
Feedback and compliments
Feedback helps us improve. Send it to the same email address. We will not publish anything you send as a testimonial unless you agree in writing.